Alpha Fintech by PPRO announces launch of Fi911’s Intelligent

Fi911, the leading dispute specialists and sister brand of Chargebacks911, and Alpha Fintech (, a fintech pioneer aiming to evolve and simplify payments, today announce their partnership. APAC regional acquirers and PSPs will be able to leverage the unrivaled Fi911 SaaS dispute management platform (“DisputeLab”), delivering turnkey intelligent automation and end-to-end processing.

Global-branded cards issued in Asia-Pacific are expected to generate more transactions than 288 billion in 2025, as compared to the 196 billion in 2020.  With rapid growth, there are new fraud risks. Alpha Fintech’s new partnership will allow it to provide a fully managed software service. This will give it much-needed scope and scale. The solution promises accelerated, “record-breaking” integrations, leveraging next-generation technology through a hub and spoke framework.

Utilizing Fi911’s dispute management suite, financial institutions will not only benefit from end-to-end case processing through its acquiring solution, DisputeLab, but they will also have turnkey access to white-labeled Merchant APIs, Merchant Facing Portals, SSO enablement, and value-added services.  The platform offers full transaction reporting capabilities, extensive dispute management tools, a robust rule engine, and pre-enabled for several additional value-added options. Avail On-Demand services to help acquirers. These plug-and-play integrations allow quick back-office support for industry experts reviewing and processing chargebacks. The interface, flexibility and integrated merchant notification module allow for a better customer experience and hands-free managing. Machine learning algorithms are used to improve efficiency and reduce human error in the Fi911 and Chargebacks911 platforms. Fi911’s Managed Service offers a similar value to its automated solution with superior results – meaning no expired cases and a performance hassle-free guarantee.

Commenting on this partnership Monica Eaton-Cardone, Founder at Fi911, : “We are delighted to forge a strong relationship with Alpha Fintech, beginning with this launch in the APAC region, and look forward to continued expansion in the near future.

“Given the trajectory of transaction growth, providing access to intelligent and scalable solutions for disputes and chargebacks couldn’t be more timely.”

Oliver Rajic, CEO at Alpha Fintech, adds: “There was no doubt that Fi911 was the premier partner for us as we bolster our position in the APAC region. Plug and Play has made it easier for us to get to market quickly and offer merchants a solution. We can also start seeing results faster. In addition, we are able to digitize our platform, making it more efficient and increasing savings across the board.”

Borne from identifying the need for a better exchange of data that integrates the requirements of merchants and institutions, the Fi911 platform provides financial institutions with the ability to manage and engage their entire ecosystem – whether back-end processing platforms, agents, partners, merchants, or third-party intelligence feedback.

Fi911 supports traditional cards payments, alternative payment methods and loyalty programs. It also offers real-time collaboration tools that extend plug-and-play connections across hundreds of data sources via one integration. Fi911 empowers financial institutions to use more sophisticated tools, make more data connections and take more action for chargeback-related activities.

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