Cellulant partners with 5 Water Utility Companies in Zambia for Digital Payment Solutions

Cellulant is pleased to announce a digital payment partnership with five leading Zambian water utility companies; Nkana Water, Kafubu Water, Mulonga Water, Chambeshi Water and Western Water.

This partnership will enable customers to pay their water bills using their preferred mobile money, and select bank accounts (Standard Chartered Bank of Zambia, Zambia National Building Society and Natsave).

Customers in remote areas often have to travel far distances in order to pay water bills. Customers will be able pay their water bills via Tingg as a result of the partnership.

Three years ago, Mulonga Water and Nkana Water were partnered. Since then, all Northern Zambia water utilities have jumped onboard and seen exponential growth in digital payment. Tingg by Cellulant also processed more than K11 millions since it went live.

Digitizing payment collection allows for access to water services that are more affordable and efficient for thousands of Zambians. It also creates a cycle of payment and service improvements.

Customers who are able to pay quickly and enjoy a positive customer experience increase their willingness to pay on-time and consistently.

The water utility companies see a reduction in their collection costs and an increase in revenue. This allows them to invest in innovation, upgrade their services and expand their network.

At the launch of the partnership in Kitwe, Mr Gilbert Lungu (Country Manager for Cellulant Zambia) spoke. “Through the years, we have built a payments platform that seeks to solve issues faced by businesses and their consumers.

Partnerships like this are essential in ensuring that we provide the best possible digital payments service in Zambia. The vertical of water utility companies is particularly critical because of the need to improve the collection efficiency for thousands of Zambians.”

He said, “We believe in technology’s power to unlock opportunities, and that is why we are here today to provide collection efficiency for all the water utilities.

Honourable Minister. We know that your government has spoken out about the role technology plays in the growth of the Zambian economy. Cellulant is a key player in this technology space. We are ready to drive this growth.”

Honourable Mike Mposha the Minister of Water Development and Sanitation praised Cellulant for closing the digital gap in payment collection. He was also delighted to observe that water utility companies are switching to technology that will increase efficiency and effectiveness in revenue collection.

He said,“ I want to use this opportunity and urge utility companies that they utilize innovations and technologies that increase revenue generation efficiency to improve their financial viability.

Revenue collection has been a challenge, particularly during the Covid-19 pandemic; therefore, digital services provide a solution for decongesting payment points for water utility companies whilst arresting the spread of Covid-19.”

He closed by commending water supply companies to putting their customers’ needs first by ensuring they pay conveniently from mobile money.

Over 300 000 water utility customers are set to benefit from the partnership and can now easily pay their water bills on Tingg by dialling *265#.

Tingg is a payment portal provided by Cellulant. It provides businesses and consumers with one unified payment experience.

Get latest news from African Startup ecosystem

Latest stories

You might also like...