Seed funding raised by Idiomatic at USD4M


Seed funding of USD4M was raised by Idiomatic, a Palo alto, CA-based provider a customer intelligence platform that has proven its worth.

The round was led by Freestyle Capital with participation from Adobe’s Scott Belsky, Amazon’s Gert Lanckriet, Gaingels, Hyphen Capital, Xoogler Ventures, and others.

The company plans to use the funds in order to expand its solution offerings and increase its reach in the technology markets, including e-commerce and retail.

Led by Co-CEOs Kevin Yang and Chris Martinez, Idiomatic provides a contextual AI powered platform, which allows brands to make product and customer service decisions to improve the customer experience. The system quantifies and categorizes customer feedback in real-time, as well as unstructured feedback (emails, voice, reviews and social media channels), to help companies improve customer experience and drive business decisions.

Thanks to data integrations with top customer support platforms such as Gladly, Salesforce and Zendesk, as well as cloud-based survey, review, and social media platforms, Idiomatic is able to consolidate data spread across many systems. Natural Language Processing (NLP), which incorporates human context, provides actionable insights that can improve customer service.

This company is a service provider to top digital-native brands like FabFitFun and Instacart, Pinterest. Medium, Upwork, HubSpot, and many more.

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