NCC seeks Consumers’ support for Telecoms Service Efficiency

The Nigerian Communications Commission (NCC) has solicited the support of telecoms consumers in complementing the Commission’s important efforts to ensure improved telecoms service delivery in their communities.

The Executive Vice Chairman and Chief Executive Officer of NCC (EVC/CEO), Prof. Umar Danbatta, made the appeal at the second edition of the Village Square Dialogue (VSD), one of the Commission’s consumer outreach programmes.

Recently, the dialogue took place at Danbatta Local Government Area in Kano State, with a particular focus on. “Protection of Telecom Infrastructure for Improved Quality of Service: The Role of Residents.”

While addressing telecoms consumers and traditional rulers at the forum, Danbatta, who was represented by NCC’s Director, Technical Standards and Network Integrity, Bako Wakil, said to ensure improved telecom service delivery, a community must protect telecom infrastructure in its vicinity by allowing the installations of equipment and maintenance or repairs on sites by technical staff of service providers.

Danbatta also instructed members of their communities to protect the infrastructure of telecoms by notifying service providers promptly of any road construction activities by government agencies or companies. This will avoid disruptions in service.

EVC also stated that the protection of telecom infrastructure is crucial in every community. The ability to communicate and connect is central to human existence.

He also pointed out that technology advances have made it possible to get access to learning opportunities other than traditional schooling.

“Today, you simply need a computer, smartphone, and the Internet connection to do so many things and telecom infrastructure in your communities provide the critical facilities that support Internet access to these devices and therefore, you are expected to protect the infrastructure,” He stated.

Danbatta particularly noted that vandalism of telecom infrastructure has a negative impact on the community as its reduces coverage area, leading to ‘dead spots’ on the network which result in poor quality of service (QoS) and quality of experience (QoE) by the consumers.

Danbatta also stated that the destruction of telecom infrastructure discourages operators from investing in network expansion.

Danbatta explained to the participants that they help to satisfy basic needs and improve education by protecting the telecom infrastructure. They also aid in creating jobs and promoting e-commerce. Danbatta said that farmers can connect with potential buyers in cities through a network of telecommunications.

“Therefore, as a community, you are expected to report cases of telecoms infrastructure vandalism to the nearest law enforcement agents such as the Police, Nigeria Security and Civil Defence Corps (NSCDC), and share adequate information received from NCC with your family, friends, neighbours. We believe that together and with your cooperation as critical stakeholders in the telecoms sector, we can all work with the law enforcement authorities in protecting telecom infrastructure in your community,”He concluded.

While reiterating the Commission’s commitment to ensuring that the telecoms consumer is protected, well informed, empowered and educated on telecoms-related issues, Danbatta reminded the participants of the availability of NCC-instituted toll-free number 622 for resolving telecom service-related complaints; the Emergency Number 112 to get succour during emergencies; the 2442 Do -Not-Disturb Short Code for managing cases of unsolicited text messages, among others.

Participants were also encouraged by the EVC to use the many social media and web portals provided by the Commission to file complaints and seek satisfactory and effective resolutions.

“One of the NCC’s core mandates is to ensure that the consumer is the main focus of the Commission’s regulatory activities. This is why Section 104 of the Nigerian Communications Act (NCA) 2003 mandates the NCC to ensure that service providers meet such minimum standards of QoS as the Commission may, from time to time, specify and publish; deal reasonably with consumers and adequately address consumer complaints”, Danbatta said.

Alhaji Wada Waziri was greeted at the event by the District Head of Danbatta Community. He expressed his delight at the work of the Commission within his community. In Ogun State, the VSD’s maiden edition was held in April 2022.

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