Observe.AI, the Intelligent Workforce Platform, which transforms contact centers via AI, was founded in San Francisco, CA by.
The round, which brings total funding raised to date to $213M, was led by SoftBank Vision Fund 2 with participation from Zoom Video Communications, Inc., Menlo Ventures, Nexus Ventures, Scale Ventures, Emergent Ventures, NGP Capital, Steadview Ventures, and Next47 Ventures.
The company plans to use the funds for product innovation acceleration, including the expansion into harmonizing in real-time with post -interaction agent coaching. It also intends to scale go-to market motion, drive continued geographic expansion into international markets, and accelerate its timeframe until IPO readiness.
Observe.AI’s CEO and co-founder Swapnil jain leads the Intelligent Workforce Platform. This platform embeds AI into customer conversations and optimizes agent performance. Additionally, it automates repeatable processes to drive revenue and retention. Contact centers can use Observe.AI to provide intelligence for every interaction. Employees receive highly accurate and actionable feedback through baked-in coaching, evaluation workflows and other business metrics.
This solution is used by hundreds, including Pearson, Accolade Group 1 Automotive, Southeast Trans and Public Storage.
Observe.AI, a company that provides observable AI, announced record growth for its fiscal years in March 2022. These include a nearly 150% higher ARR, a significantly increased customer base of $100K and more by 125% year over year, as well as an increase of 40% in the enterprise customer base.