Octagon Africa has invested Ksh 7m in Unified Service Provider for Zambia, Kenya and Uganda

More than 250,000 pension customers and insurance customers will now have access to superior, unified services in Kenya, Uganda, and Zambia.

1 Octagon Africa Group CEO Fred Waswa 2

KES 7 million has been invested by the firm to ensure standard quality assurance, integrated insight on customer behavior and efficient tracking of customer feedback across all three markets.

“The COVID-19 pandemic’s impact has increased digital adoption. Customers are more in need of fast, efficient services at their convenience. Fred Waswa, CEO of Octagon Africa Group, stated that the system will allow for the centralization of services and improve customer satisfaction in all markets. This is a significant step towards achieving our goal of reaching over 250,000 customers.

“Our 2020-2024 strategic strategy is anchored in customer intimacy. We aim to achieve this by driving seamless customer experiences through the adoption innovative platforms and systems, extensive automation and new technologies that empower customers. He concluded that integration of services across markets will enable us to provide consistent and consistent service to all customers regardless of their location, while also offering fast turnaround times.”

Octagon and SaveApp Group partnered to create Ukonga, a micro-savings platform that allows users to store spare change for future savings. Octagon is also a pioneer in innovations like MOBIKEZA, a digital pension plan that gives workers in the informal sector who have inconsistent income an easy way to save for retirement.

Get latest news from African Startup ecosystem

Latest stories

You might also like...